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5 steps in a dental emergency

Guide for parents with children with high sensory needs

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Appointment Policies

A parent/legal guardian must accompany any child under the age of 18 and remain on the premises for the entire duration of the appointment. The parent or legal guardian of a minor may give consent ahead of time for another responsible adult to be present in the absence of the parent/ legal guardian. This will require appropriate documentation. 

A parent/legal guardian is encouraged to be present in the room for the initial appointment.  As the child approaches school age, the child is encouraged to enter the clinic for care independently.   

For restorative treatment, it is strongly encouraged that the parent/legal guardian wait in the designated waiting area and allow the child to receive care independently.  If any parent must be in the treatment room for restorative care, the parent/legal guardian must agree to be a SILENT HELPER.   

All restorative treatment or procedures requiring analgesia and/or anxiolytics are scheduled in the morning hours.  These types of procedures have a better chance of success during that time.   

If a parent/legal guardian must accompany a child to the treatment room, the appointment must be scheduled accordingly.  This due to a limited number of private rooms available.   

Failure to show for a scheduled appointment or failure to give a notice of at least 24 hours for the cancellation of an appointment is considered a Broken Appointment. 

We will make every effort to send a courtesy notice to the Responsible Party after one Broken Appointment within the family. 

We reserve the right to dismiss a family from the practice after the second Broken Appointment within the family.  Should this occur, a written notice will be sent to the Responsible Party and all future appointments will be cancelled.   

We will make every reasonable effort to confirm appointments AS A COURTESY TO YOU.  All patients will be automatically enrolled to receive phone calls, text messages, and emails.  On rare occasion, promotional information concerning events happening in the office may be sent.  If you choose not to receive one or more of our methods of communication, please notify us in writing.  

The American Academy of Pediatric Dentistry recommends a dental check-up every six months to prevent cavities and other dental problems.   

Patients that have not been seen in our practice for 24 months or more are considered inactive.  Inactive patients ages 13 and older will not be scheduled.